Troubleshooting guide for your hearing instruments

The volume drops

  • Low battery - replace the battery.
  • The receiver oulet is blocked with earwax - clean with a small brush.  Change the cerumen filter.
  • Blocked microphone inlet - consult your hearing healthcare professional.

The instrument "whistles" when in your ear

  • The instrument is not correctly inserted in your ear - insert it again.
  • The instrument is in the wrong ear - insert it in the other ear.
  • The fit of the instrument is too loose - consult your hearing healthcare professional.

The instrument does not work

  • There is no battery - insert a battery.
  • The battery compartment is not shut - close the compartment.
  • The battery is dirty - clean the battery surface.
  • The battery is exhausted - insert a new battery.

The instrument slips out of your ear

  • The ear canal is wet or dirty - wipe the hearing instrument and your ear with a soft cloth.

The instrument hurts your ear

  • The instrument is incorrectly positioned - remove and re-insert it.  Consult your hearing healthcare professional.

The instrument is difficult to insert

  • Place a small drop of non-irritating lubricant on your finger, and into the ear canal entrance before inserting your instrument.  Ensure that no lubricant enters the receiver or microphone apertures.