Troubleshooting guide for your hearing instruments.

The volume drops.
  • Low battery- replace the battery.
  • The reciever outlet is blocked with earwax.- Clean with a small brush. Change the cerumen filter.
  • Blocked microphone inlet.- Consult your hearing healthcare professional

The instrument whistles when in your ear.
  • The instrument is not correctly inserted in your ear remove it and insert it again.
  • The instrument is in the wrong ear- remove it and insert it in the other ear.
  • The fit of the instrument is too loose- consult your hearing healthcare professional.

The instrument does not work
  • There is no battery- insert a battery.
  • The battery compartment is not shut- close the compartment.
  • The battery is dirty- clean the battery surface.
  • The battery is exhausted- insert a new battery.

      • The instrument slips out of your ear.
      • The ear canal is wet or dirty- wipe the hearing instrument and your ear with a soft cloth.

      The instrument hurts your ear
      • The instrument is incorrectly positioned- remove and re-insert it, if it still hurts your ear consult your hearing healthcare professional.

      The instrument is too difficult to insert
      • Place a small drop of non-urritating lubricant on your finger, and into the ear canal entrance before inserting your instrument. Ensure that no lubricant enters the receiver or microphone apertures.